Privacy Policy

Last updated:

Introduction and Scope

Chivrealllquixla ("we," "us," or "our") operates the website located at chivrealllquixla.world (the "Site") and provides garden furniture repair and maintenance services throughout our service area, including but not limited to metal furniture repair (such as rust removal, welding, repainting, and structural reinforcement) and wood furniture repair (such as sanding, staining, sealing, joint repair, and refinishing). This Privacy Policy describes in detail how we collect, use, disclose, store, and protect your personal information when you access or use our Site, communicate with us, or engage our repair and maintenance services. By visiting the Site, submitting information through our contact forms, requesting quotes, or using our services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with this policy, please do not use our Site or services.

Definitions

For the purposes of this Privacy Policy, "personal information" or "personal data" means any information that identifies, relates to, describes, or is capable of being associated with a particular individual or household. "Service" or "Services" means the garden furniture repair, maintenance, metal furniture repair, wood furniture repair, refinishing, and related work we perform. "You" and "your" refer to the individual or entity accessing the Site or using our Services.

Information We Collect

We may collect the following categories of information in connection with our Site and Services:

Contact and identification information. When you request a quote, book an appointment, or contact us (including via the contact form, telephone, or email), we may collect your full name, email address, telephone number, and mailing or service address. This information is necessary to respond to your inquiries, provide estimates for metal or wood furniture repair, schedule repair or maintenance work, and communicate with you about your orders.

Service-related information. To provide accurate quotes and perform repair and maintenance work, we may collect descriptions of your furniture (including type of material, e.g., metal, wood, or mixed; dimensions; condition; type of damage such as rust, cracks, or wear); photographs you submit of the items; your preferred appointment dates and times; delivery or pick-up preferences; and, where applicable, notes from prior repair or maintenance visits. We may also maintain records of work performed, materials used, and repair history for quality assurance and to assist with future service requests.

Payment and transaction information. When you pay for our repair or maintenance services, we may collect billing name and address, payment method details (e.g., card type and last four digits, or other payment identifiers), transaction dates and amounts, and related information necessary to process payments and maintain financial records. We do not store full credit card numbers on our servers; payment processing may be handled by third-party payment processors subject to their own privacy and security practices.

Technical and usage information. When you access the Site, we or our service providers may automatically collect certain technical and usage data, including your IP address, browser type and version, operating system, device type, referring URL, pages viewed, time and date of access, and general usage patterns. This information helps us operate and secure the Site, troubleshoot issues, and understand how visitors use our Site in connection with our garden furniture repair and maintenance offerings.

Communications and correspondence. We may retain the content of emails, contact form submissions, and other communications you send to us, as well as our responses, for record-keeping, quality improvement, and to fulfill our contractual and legal obligations.

Legal Basis for Processing

Where required by applicable law, we process your personal information on the following bases: (a) performance of a contract, where processing is necessary to provide our repair and maintenance services or to take steps at your request before entering into a contract; (b) consent, where you have given clear consent for specific processing (e.g., marketing communications, where offered); (c) legitimate interests, where processing is necessary for our legitimate business interests (such as improving our services, securing the Site, and communicating with you about your orders) and not overridden by your rights; and (d) compliance with legal obligations, where we must process data to comply with applicable laws, regulations, or legal process.

How We Use Your Information

We use the information we collect for the following purposes:

• To process your inquiries, provide quotes and estimates for metal furniture repair, wood furniture repair, refinishing, and related services, and to schedule and perform repair or maintenance work in accordance with agreed terms.
• To communicate with you about your orders, appointments, and service status, including confirmations, reminders, and follow-up messages.
• To process payments, issue receipts, and maintain financial and tax records as required by law.
• To improve our Site, services, and customer experience, including by analyzing usage patterns and feedback.
• To comply with applicable laws, regulations, court orders, or governmental requests, and to protect our rights, property, safety, or the rights and safety of others.
• To enforce our Terms of Use and other agreements, and to detect, prevent, or address fraud, security issues, or misuse of the Site or Services.
• Where you have consented, to send you promotional or marketing communications about our services; you may opt out at any time.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service providers. We may share your information with trusted third-party service providers who assist us in operating our business and delivering our Services, including website hosting, email delivery, payment processing, and analytics. These providers are contractually bound to use your information only for the purposes we specify and to protect it in accordance with applicable data protection standards.

Legal and safety. We may disclose your information when required by law, subpoena, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, to investigate fraud or security issues, or to respond to legal process.

Business transfers. In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to or shared with the successor entity, subject to the same privacy commitments where legally required.

With your consent. We may share your information with third parties when you have given us explicit consent to do so.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to provide our garden furniture repair and maintenance services, resolve disputes, enforce our agreements, and comply with legal, regulatory, tax, or accounting requirements. Retention periods may vary depending on the type of data and the purpose of processing. For example, transaction and payment records may be retained for several years to satisfy tax and legal obligations; contact form submissions and correspondence may be retained for the duration of our business relationship and a reasonable period thereafter; and technical logs may be retained for a shorter period for security and troubleshooting. When data is no longer needed, we will securely delete or anonymize it where feasible.

Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include:

• Access: The right to request access to the personal information we hold about you and to receive a copy of that data in a portable format where technically feasible.
• Correction: The right to request correction of inaccurate or incomplete personal information.
• Deletion: The right to request deletion of your personal information, subject to certain exceptions where we are required or permitted to retain data by law.
• Restriction: The right to request restriction of processing of your personal information in certain circumstances.
• Objection: The right to object to processing based on legitimate interests or for direct marketing purposes.
• Withdrawal of consent: Where we rely on your consent for processing, the right to withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.
• Data portability: The right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller where technically feasible.
• Complaint: The right to lodge a complaint with a supervisory authority in your country or region.

To exercise any of these rights, or to ask questions about our data practices, please contact us using the contact details provided on this Site. We will respond to your request within the time frame required by applicable law. We may need to verify your identity before processing your request. Residents of certain U.S. states may have additional rights under state privacy laws; we will honor those rights where applicable.

Security Measures

We implement reasonable technical, physical, and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures may include secure servers, encryption where appropriate, access controls, and staff training on data protection. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials and for any activity that occurs under your account. We encourage you to use strong passwords and to notify us promptly of any suspected unauthorized access.

International Data Transfers

Your information may be processed and stored in the United States or in other countries where our service providers operate. If you are located outside the United States, please be aware that the data protection laws in those jurisdictions may differ from those in your country. By using our Site or Services or providing your information to us, you consent to the transfer, storage, and processing of your information in the United States and other countries as described in this policy. Where required by law, we will implement appropriate safeguards (such as standard contractual clauses) for such transfers.

Children's Privacy

Our Site and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. We will take steps to delete such information from our systems as soon as reasonably practicable.

Third-Party Links and Services

The Site may contain links to third-party websites or services (for example, mapping services). We are not responsible for the privacy practices or content of those third parties. We encourage you to read the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by us through our Site and in connection with our repair and maintenance services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the nature of our Services. We will post the updated policy on this page and update the "Last updated" date at the top. If we make material changes that affect how we use your personal information, we may provide additional notice (for example, by email or a prominent notice on the Site) where required by law. Your continued use of the Site or Services after the effective date of any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically for the latest information on our privacy practices.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information in connection with our garden furniture repair and maintenance services, please contact Chivrealllquixla using the contact information provided on our website at chivrealllquixla.world, including our address at 560 Union Ave, Pomona, CA 91768, United States, and our telephone number. We will endeavor to respond to your inquiry as promptly as possible.