Return Policy

Last updated:

Scope of This Policy

This Return Policy applies to the garden furniture repair and maintenance services provided by Chivrealllquixla ("we," "us," or "our"), including but not limited to metal furniture repair (such as rust removal, welding, repainting, and structural repair), wood furniture repair (such as sanding, staining, sealing, joint repair, and refinishing), and related maintenance, refinishing, and restoration work. Because our Services are labor-based and performed on furniture that you own (rather than products we sell to you), traditional "returns" of goods do not apply in the same way as in retail. This policy explains your options if you wish to cancel a scheduled service, are dissatisfied with completed work, or have a dispute regarding the work performed. By engaging our Services, you acknowledge that you have read and agree to this Return Policy. For the avoidance of doubt, this policy supplements our Terms of Use and any written quote or service agreement you have with us; in the event of a conflict between this policy and a specific agreement, the terms of the specific agreement shall prevail for that project.

Cancellation Before Work Begins

If you wish to cancel a scheduled repair or maintenance service before we have begun work on your furniture, please contact us as soon as possible. Cancellation terms may vary depending on how the appointment or order was confirmed (e.g., by email, phone, or written quote) and whether you have paid a deposit. If you have paid a deposit to secure your appointment or to order materials, we will communicate to you whether the deposit is fully refundable, partially refundable, or non-refundable in your specific case. We aim to be fair and will consider factors such as: the amount of advance notice you provide; whether we have already ordered materials or incurred other costs in reliance on your booking; and whether we have declined other work to hold your time slot. If we have not yet ordered materials or committed resources, we will typically refund the full deposit. If we have incurred non-recoverable costs, we may deduct those costs from the deposit and refund the remainder, or we may retain the full deposit if the costs equal or exceed it; we will explain the basis for any deduction in writing. Any refund of a deposit will be processed within a reasonable time, typically within fourteen (14) business days of our confirming the cancellation and refund amount, using the original payment method where possible. If you cancel with insufficient notice (e.g., on the day of the appointment) and we have already mobilized or incurred costs, we may charge a cancellation fee as specified in your quote or confirmation; we will communicate any such fee in advance where practicable.

Cancellation After Work Has Started

Once we have started repair or maintenance work on your furniture, cancellation becomes more complex because labor and materials have already been expended. If you request to stop work after it has begun, we will discuss with you what portion of the job (if any) has been completed and what costs have been incurred, including labor and materials that cannot be reused or recovered. You will generally be responsible for payment for all work completed up to the point of cancellation and for materials that have been purchased or used specifically for your project and cannot be reused for other customers. We will not charge you for work that has not been performed. If you have already paid in advance (e.g., a deposit or full payment), we will calculate the amount due for work completed and materials used; any excess will be refunded to you. Any partial refund will be calculated on a case-by-case basis, documented in writing where appropriate, and processed within fourteen (14) business days of our confirming the amount. If the work completed and materials used exceed the amount you have paid, we may invoice you for the balance; payment terms will be as agreed or as set out in our Terms of Use.

Dissatisfaction With Completed Work

We strive to deliver repair and maintenance work that meets the agreed scope and quality standards. If you are not satisfied with the completed work, please contact us within a reasonable time after completion. We recommend that you notify us within seven (7) days of completion so that we can promptly inspect the work and address any legitimate concerns. When you contact us, please describe the issue in as much detail as possible (e.g., what aspect of the work is unsatisfactory, whether there is visible defect, or whether the result differs from what was agreed). We will arrange to inspect the work, either at our workshop (if the items are with us) or at your location (if the work was done on-site), and we will assess whether the issue is due to our workmanship or materials, or to factors outside our control.

If we agree that the work does not meet the agreed standard or that we made an error, we will remedy the situation at no additional charge to you. Remedies may include touch-ups, reapplication of finish, correction of joint or structural work, or other repairs necessary to bring the work into conformity with the agreement. If the problem cannot be fully corrected (e.g., due to the nature of the material or the original condition of the furniture), we may offer a partial refund in an amount we determine in good faith to be fair, or we may offer an alternative remedy by mutual agreement. If we determine that the issue is due to factors outside our control—such as pre-existing damage that was not disclosed to us, misuse or improper care of the furniture after we completed the work, exposure to conditions beyond what was agreed or recommended, or normal wear and tear of materials—we will explain our findings to you and discuss options. In such cases we are not obligated to provide a refund or to redo the work at no charge, but we may offer a discounted rate for additional work if we are able to address the issue.

We do not offer full refunds for work that was completed in accordance with the agreed scope and the description you provided and that met reasonable quality standards at the time of completion. Our obligation is to correct deficient work where we are at fault; we do not guarantee that repaired or refinished furniture will remain in perfect condition indefinitely or that it will match exactly in color or texture to other pieces or to your expectations where those expectations were not part of our agreement.

Inspection and Assessment Process

When you report dissatisfaction with completed work, we will conduct an inspection to assess the cause and extent of the issue. You agree to provide us with reasonable access to the furniture (either by bringing it to our workshop or by allowing us to visit your location, as applicable) and to provide any relevant information or documentation (e.g., photos, description of how the furniture has been used or stored since completion). We will complete our assessment within a reasonable time and will communicate our findings and proposed resolution to you in writing or by phone, as appropriate. If we offer to correct the work, we will do so within a reasonable time frame given our schedule and the nature of the correction. If you reject our proposed resolution and we believe our position is correct, we may decline to provide further remedy; you may have additional rights under consumer protection laws in your jurisdiction, as described in the Disputes section below.

No "Return" of Repaired Items

Because we are repairing and maintaining your own furniture rather than selling you a new product, there is no "return" of goods in the traditional retail sense. You retain ownership of your items at all times; we do not take title to your property. Our commitment is to perform the agreed Services with reasonable skill and care and to stand behind our work as described in this policy. If you have concerns about the outcome of our work, your remedy is to contact us for inspection and, where appropriate, correction or a partial refund as set out above. We do not accept "returns" of repaired or refinished furniture for a full refund merely because you have changed your mind or no longer want the service; our obligation is limited to correcting work that does not meet the agreed standard or that was performed in error.

Refund Method and Timing

Any refund we agree to will be issued using the same payment method you used for the original transaction (e.g., the same credit or debit card, or by check or other method if that was how you paid), unless we agree otherwise in writing (for example, store credit or a different payment method). Refunds will be processed within fourteen (14) business days of our confirming the refund amount and your payment details. Depending on your bank or card issuer, it may take additional time (e.g., three to ten business days or more) for the refund to appear on your statement or in your account. We are not responsible for delays caused by your financial institution. If we are unable to refund to the original payment method (e.g., because the card has expired or the account is closed), we will contact you to arrange an alternative method; we may require you to provide updated payment or banking information to complete the refund.

Consumer Rights and Disputes

Nothing in this Return Policy is intended to limit or waive any rights you may have under applicable consumer protection laws in your jurisdiction. In the United States, state and federal laws may provide additional rights regarding refunds, cancellations, or disputes. If we cannot resolve a dispute about a repair, cancellation, or refund through direct communication, you may have the right to pursue other remedies, including mediation, arbitration, or legal action, in accordance with our Terms of Use and applicable law. We encourage you to contact us first so that we can try to resolve the matter in good faith. Our contact details are available on our website at chivrealllquixla.world, including our address at 560 Union Ave, Pomona, CA 91768, United States, and our telephone number. We are committed to treating our customers fairly and to resolving legitimate concerns in a timely manner.

Changes to This Policy

We may update this Return Policy from time to time to reflect changes in our practices, in the nature of our Services, or in legal or regulatory requirements. The updated version will be posted on this page with a revised "Last updated" date at the top. Your use of our Services after the effective date of any changes constitutes your acceptance of the updated policy. For existing orders or projects that were agreed before the change, the policy in effect at the time you accepted the quote or order may apply to that specific project, unless we state otherwise in writing. We encourage you to review this page periodically to stay informed about our return and refund practices.

Contact Us

For questions about returns, cancellations, refunds, or dissatisfaction with completed work related to our garden furniture repair and maintenance services, please contact Chivrealllquixla using the contact information provided on our website at chivrealllquixla.world, including our address at 560 Union Ave, Pomona, CA 91768, United States, and our telephone number. We will respond to your inquiry as promptly as practicable and will work with you to resolve any legitimate concern in accordance with this policy.